Please read these terms carefully before using Solget Travel PLC ("GuzoGo") services.
IMPORTANT These Terms of Service (“Terms”) form a legally binding contract between you (“you” or “User”) and Solget Travel PLC (“GuzoGo,” “we,” “us” or “our”). Please read them carefully. These Terms govern your access to and use of the GuzoGo website, mobile applications, and all related services (collectively, the “Platform”).
ONLINE TRAVEL AGENCY SERVICES: For flights, hotels, accommodations, activities, tours, packages, and other travel-related products (excluding GuzoGo Taxi), we act as an online travel agency and intermediary. WE DO NOT PROVIDE, OWN, OPERATE, CONTROL, MANAGE, OR DELIVER THESE TRAVEL PRODUCTS. All such products displayed on our Platform are offered, provided, owned, operated, and managed solely by independent, third-party Travel Suppliers. When you make a booking for these products, you are entering into a direct contract with the Travel Supplier, not with GuzoGo for the provision of the travel product itself.
GUZOGO TAXI PLATFORM: GuzoGo Taxi is a technology platform owned and operated by Solget Travel PLC. We provide the technology, matching algorithms, and digital infrastructure that connect Passengers seeking transportation with independent third-party Drivers. While Solget Travel PLC owns and operates the technology platform, the actual Transportation Services are provided by independent Drivers who are not employees, agents, or representatives of Solget Travel PLC or GuzoGo. GuzoGo is a company registered in Ethiopia. Our Platform acts as an intermediary to connect you with independent Travel Suppliers for travel products, and as a technology provider to connect you with independent Drivers for transportation services.
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Definitions: Key terms used in this document are defined in the Dictionary at the end of these Terms.
Scope: These Terms apply to your use of our Platform. They consist of the general terms applicable to the entire Platform and specific terms that apply only to certain Travel Products (e.g., flights, hotels) or to GuzoGo Taxi services.
Acceptance: By accessing or using our Platform, creating an Account, or making a Booking Request, you confirm that you have read, understood, and agree to be bound by these Terms, and our Privacy Policy. If you do not agree to these Terms, you must not use our Platform.
Language: The original version of these Terms is in English. Any translated version is for convenience only. In case of a dispute about the contents or interpretation of these Terms, the English version shall prevail.
WHO WE ARE: Solget Travel PLC is a company registered in Ethiopia. We own and operate the “GuzoGo” Platform, which includes both our online travel agency services and the GuzoGo Taxi technology platform.
Online Travel Agency: For flights, hotels, accommodations, activities, tours, packages, and other travel products (excluding GuzoGo Taxi), GuzoGo acts as an online travel agency. We provide technology and facilitation services through our Platform, which allows Users to search for, compare, and book Travel Products and services offered by
independent third-party Travel Suppliers. Our role is to act as an intermediary and agent between you and the Travel Suppliers.
GuzoGo Taxi Platform: GuzoGo Taxi is a technology platform owned, developed, and operated by Solget Travel PLC. We provide the digital infrastructure, matching algorithms, mobile applications, payment processing technology, and operational tools that enable Passengers to connect with independent Drivers for transportation services. Solget Travel PLC is the technology provider and platform operator for GuzoGo Taxi.
Travel Products: GuzoGo is an online travel agency, not a provider of the underlying Travel Products (excluding GuzoGo Taxi technology). We want to be exceptionally clear about what this means:
Transportation Services: While Solget Travel PLC owns and operates the GuzoGo Taxi technology platform,
Travel Products: When you make a booking through our Platform for flights, hotels, or other travel products, you enter into a direct and legally binding contract SOLELY with the relevant Travel Supplier for the provision of the Travel Product. GuzoGo is not a party to that contract for the Travel Product itself. The Travel Supplier is solely and exclusively responsible for providing the Travel Product and for the quality and
delivery of the associated Travel Experience. Your recourse for any failure in service delivery, injury, or other issue related to the Travel Product is with the Travel Supplier, not with GuzoGo.
GuzoGo Taxi: When you request a ride through GuzoGo Taxi, Solget Travel PLC provides the technology platform that matches you with an independent Driver. A direct contractual and service relationship is formed between you and the Driver for the Transportation Services. Solget Travel PLC is not a party to the Transportation Services contract, which exists solely between the Passenger and the Driver.
Payment Facilitation: For certain bookings, GuzoGo may facilitate the payment for the Travel Product. When we process your payment, we do so as a limited payment collection agent on behalf of the Travel Supplier (except for any fees retained by GuzoGo as compensation for our agency and technology services). Your payment to GuzoGo for the amount owed to the Travel Supplier extinguishes your payment obligation to that Travel Supplier for the booked service. However, the contractual obligation to provide the service remains exclusively with the Travel Supplier.
Content Accuracy: All information about Travel Products displayed on our Platform including prices, availability, descriptions, images, reviews, and policies is information provided to us by the respective Travel Suppliers or other third parties. GuzoGo does not create, verify, or guarantee this information. While we use reasonable skill and care in operating our Platform, we cannot guarantee that all information is accurate, complete, or correct, and we cannot be held responsible for any errors, interruptions, or inaccurate, misleading, or untrue information provided by Travel Suppliers.
No Endorsement: The appearance of a Travel Supplier or Travel Product on our Platform does not constitute a recommendation, endorsement, sponsorship, or approval by GuzoGo. It is an impartial display of options available from third parties.
Age Requirement: The Platform is not intended for and may not be used by individuals under the age of 18 and you must be at least 18 years old to create an Account or make a booking.
Partners: We may work with other companies (“Partners”) to display their Travel Products on our Platform. In such cases, your booking may be governed by the Partner’s terms and conditions in addition to the Travel Supplier’s terms.
Account: You may need to create an Account to access certain features. You agree to provide accurate, current, and complete information during registration and to keep your Account information updated. You are responsible for safeguarding your credentials and for all activities that occur under your Account.
Identity Verification (National ID Integration). For the safety and security of our community, GuzoGo requires all Users accessing the GuzoGo Taxi service to undergo identity verification. By creating an Account or using the Taxi service, you agree to provide your National Digital ID (Fayda) number and other required information. You authorize GuzoGo to use this information to verify your identity against the national digital ID registry. Account activation for the Taxi service is contingent upon successful verification. Providing false information is a material breach of these Terms and may result in immediate Account suspension or termination.
License to Use Platform: We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use, strictly in accordance with these Terms.
Prohibited Activities:
You agree not to: Use the Platform for any commercial purpose or for resale. Make any speculative, false, or fraudulent bookings. Access, monitor, or copy any content or information from the Platform using any robot, spider, scraper, AI-powered assistant, or other automated means without our express written permission. Reverse engineer, decompile, or otherwise attempt to derive the source code of the Platform. Frame, mirror, or otherwise incorporate any part of the Platform into any other website or service. Take any action that imposes, or may impose, in our discretion, an unreasonable or disproportionately large load on our infrastructure. Upload or transmit any unlawful, threatening, libelous, defamatory, obscene, or infringing content. Use the Platform to manipulate prices, interfere with other users’ bookings, or engage in spamming.
Suspension: We reserve the right, in our sole discretion, to deny access, suspend, or terminate your Account at any time and for any reason, including for any violation of these Terms.
Content Disclaimer: GuzoGo does not guarantee the authenticity, accuracy, ownership, or completeness of any Content on the Platform, including information provided by Travel Suppliers. All Content is accessed at your own risk, and you will be solely responsible for any damage or loss to you or any other party resulting therefrom.
Dynamic Pricing: Prices for Travel Products are dynamic and can change at any time. A price is not guaranteed until you have made a Confirmed Booking. Subsequent price changes will not affect the price of your Confirmed Booking.
Platform Availability:
While we strive to ensure the Platform is available 24/7, we do not guarantee uninterrupted access. We will not be liable if, for any reason, the Platform is unavailable at any time or for any period.
User Content: You are solely responsible for any User Content you post, upload, or otherwise contribute to the Platform. By providing User Content, you grant GuzoGo a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sub-licensable, and transferable license to use, reproduce, modify, distribute, display, and perform your User Content in connection with the Platform and our business. You represent that you have all necessary rights to grant us this license. We reserve the right to remove any User Content at our discretion.
Liability for Content: GuzoGo is not responsible or liable for any Content provided by Travel Suppliers or other third parties displayed on our Platform. Our role is that of an intermediary and agent for travel products, and technology provider for taxi services.
Booking Process
Travel Products: When you submit a Booking Request for a travel product, you are making an offer to purchase a Travel Product from the relevant Travel Supplier at the displayed price and subject to their terms. A binding contract with the Travel Supplier is formed only when the booking is accepted by them and you receive a Booking confirmation.
GuzoGo Taxi: When you request a ride through GuzoGo Taxi, Solget Travel PLC’s technology platform matches you with an available Driver. By confirming the ride request, you agree to pay the estimated Fare and accept the Driver’s provision of Transportation Services subject to these
Terms and the Driver’s independent terms. A direct service relationship is formed between you and the Driver.
Merchant of Record: GuzoGo is NOT the merchant of record for the Travel Products you purchase (flights, hotels, etc.). We act as an intermediary and agent for the transaction between you and the Travel Supplier. The Travel Supplier is the seller and provider of the Travel Product. Our own service fees, if any, are the only charges for which we are the merchant of record. All payments made through the Platform are processed and handled by third-party payment processors, including Stripe. GuzoGo does not process, handle, store, or maintain any card information or payment information. GuzoGo does not hold any credit card details, debit card details, or any other payment instrument information on its systems.
Payment Methods: Depending on the Travel Product, you may be offered different payment options, such as “Pay Now” (pre-payment), “Book Now, Pay Later” (payment at a future date), or “Pay at Supplier” (payment made directly to the Travel Supplier upon arrival/service).
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Payment Authorization:
You authorize GuzoGo or our third-party payment processors to charge your selected Payment Instrument for the total booking amount. You represent that you are authorized to use the Payment Instrument.
Currency:
Display Currency: The currency in which prices are shown to you on the Platform (e.g., Ethiopian Birr (ETB), USD).
Charge Currency: The currency in which your Payment Instrument will be charged.
Product Currency: The currency in which the Travel Supplier sets their price.
Conversion: If the Charge Currency is different from the Product Currency, we will use a reference rate to convert the price. We may apply an “Additional Amount” (a currency conversion margin) to cover our costs and risks associated with currency fluctuations. This will be included in the final price shown to you before you pay.
Payment Failure If your payment is not successfully processed, we reserve the right to cancel your booking on behalf of the Travel Supplier.
Booking Vouchers You are responsible for the safekeeping of your booking confirmation and any associated vouchers or numbers. We are not responsible if they are lost, stolen, or damaged.
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Taxi Payments
For GuzoGo Taxi services, payments can be made via multiple channels, and other integrated local payment gateways. All payments made through the Platform are processed and handled by third-party payment processors. GuzoGo does not process, handle, store, or maintain any card information or payment information on its systems.
Driver Subscription Fee GuzoGo Taxi operates on a driver-empowerment model where Drivers retain all fares collected from Passengers. In exchange for access to the Platform and its lead generation services, Drivers agree to pay GuzoGo a flat, recurring subscription Fee. This fee is fixed, nonrefundable, and must be paid in advance. Failure to pay the Subscription Fee will result in temporary deactivation of the Driver’s Account.
Tipping Passengers have the option to tip their Driver through the Application after a completed ride. All tips are passed directly to the Driver.
Corporate Billing.
Corporate Users will be invoiced on a periodic basis (e.g., monthly) for all trips taken by their authorized employees, subject to the terms of a separate corporate agreement.
Obvious Errors: We reserve the right to cancel bookings made at an obviously incorrect price, without liability.
Additional Charges: The Travel Supplier may charge you directly for optional services (e.g., minibar, resort fees, baggage fees, city taxes). GuzoGo has no control over these charges.
Taxes and Fees: The price displayed includes applicable taxes and fees, including a nonrefundable fee that GuzoGo retains as compensation for providing our online travel agency and technology platform services and facilitating your booking. This fee varies based on the booking details.
Government-Imposed Taxes: Governments may impose or increase taxes after your booking is confirmed. You are responsible for paying any such additional taxes.
International Transaction Fees: Your bank or card issuer may charge you an international transaction fee if you are making a booking with an international merchant. GuzoGo does not control or benefit from these fees.
Governed by Travel Supplier Terms: All policies regarding cancellations, modifications, and refunds for Travel Products are determined EXCLUSIVELY by the Travel Supplier. GuzoGo does not set these policies. You must read and agree to the Travel Supplier’s terms and cancellation policy before making a booking. This policy will be made available to you during the booking process.
How to Request Changes
Travel Products: You may be able to request a change or cancellation through our Platform’s self-service tools or by contacting our customer service. We will act as an intermediary to pass your request to the Travel Supplier. We cannot guarantee the Travel Supplier will accept the request.
GuzoGo Fees: We may charge our own non-refundable administrative fee for processing a cancellation or modification on your behalf, which is separate from any fee charged by the Travel Supplier.
Right to Cancel: We reserve the right to reject Booking Requests or cancel a Confirmed Booking on behalf of a Travel Supplier for any reason, including but not limited to breach of these Terms, suspected fraud, or unavailability. If we cancel your booking (and you are not at fault), you will be refunded any amounts paid in accordance with the applicable refund policy.
Taxi Cancellations and No-Shows. GuzoGo may charge a cancellation fee to a Passenger if they cancel a GuzoGo Taxi ride after a Driver has accepted the request and has traveled a certain distance or waited for a specified period. A no-show fee may be applied if a Passenger fails to appear at the pickup location within a reasonable time. These fees are designed to compensate the Driver for their time and effort. Specific fee amounts and policies will be made available within the Application and are determined by GuzoGo in its sole discretion.
Travel Supplier Terms: By making a booking, you accept and agree to the relevant terms and conditions of the Travel Supplier (“Travel Supplier Terms”). These terms form a separate, binding contract between you and the Travel Supplier ONLY. GuzoGo is not a
party to this contract. The Travel Supplier Terms may include rules and restrictions regarding check-in, liability, cancellations, and more.
Your Representations: You represent and warrant that:
Group Bookings: If you make a booking for a group, you are responsible for ensuring every member of the group is aware of and agrees to these Terms and the relevant Travel Supplier Terms.
Travel Responsibilities: You are solely responsible for ensuring you have all required travel documents (passports, visas), obtaining necessary travel insurance, meeting health requirements, and arriving on time for check-in, flights, or activities.
Disclaimer: All flights displayed on our Platform are offered, operated, and provided by third-party airlines, NOT by GuzoGo. GuzoGo is an online travel agency and does not operate any flights, own or lease any aircraft, employ any flight crew, or hold any air carrier licenses. Your contract for the flight is with the airline, and your flight is governed by the airline’s terms and conditions, including its contract of carriage, fare rules, and applicable international aviation. GuzoGo’s role is limited to facilitating the booking process between you and the airline.
Liability:
GuzoGo is not liable for any actions or omissions of the airline, including but not limited to cancellations, delays, schedule changes, route changes, aircraft substitutions, lost or damaged baggage, denied boarding, overbooking, in-flight service quality, or any failure to perform the flight. You acknowledge that the airline is solely responsible for the safe and proper operation of the flight. Any claim you may have regarding the operation of a flight must be directed to the airline and not to GuzoGo.
Terms of Carriage: You must review and accept the airline’s terms of carriage, fare rules, and any other applicable airline policies before booking. These terms are set by the airline, not by GuzoGo, and may include restrictions on changes, cancellations, baggage allowances, seat selection, and other matters. GuzoGo does not warrant, summarize, or guarantee the airline’s terms of carriage. If you have questions about the airline’s terms, you must contact the airline directly.
Fare Types and Classes: Different fare types (e.g., basic economy, economy, premium economy, business, first class) have different rules and restrictions set by the airline. GuzoGo displays fare types based on information provided by the airline. GuzoGo does not guarantee that any fare type description is complete or accurate and is not responsible for any misunderstanding or misinterpretation of fare type restrictions.
Baggage Policies: Baggage allowances and fees are determined by the airline and may vary by fare type, route, and frequent flyer status. Some fares may not include checked baggage or carry-on baggage. You are responsible for reviewing the airline’s baggage policy before booking and for paying any baggage fees directly to the airline where required. GuzoGo is not responsible for any baggage-related issues, including lost, delayed, or damaged baggage.
Seat Selection:
Seat selection options and fees, if any, are determined by the airline. Some fares may not include advance seat selection. If you wish to select a seat, you may be able to do so through our Platform or directly with the airline. GuzoGo does not guarantee that any specific seat will be available.
Prohibited Practices: You agree not to engage in prohibited booking practices and engaging in those practices may result in the airline canceling your ticket, refusing to transport you, or taking other action against you. GuzoGo is not responsible for any consequences of your engaging in prohibited practices.
Self-Transfers and Separate Bookings: If you book separate flights (whether on our Platform or elsewhere) to create a “self-transfer” or connecting itinerary:
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You are responsible for ensuring you have sufficient time between flights for connections, baggage retrieval, re-check-in, and any immigration or customs procedures.
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If a delay or cancellation on one flight causes you to miss a subsequent flight, you are solely responsible for any costs or consequences, including purchasing a new ticket.
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GuzoGo is not responsible for coordinating connections between separately booked flights.
Schedule Changes and Disruptions: Airlines may change flight schedules, cancel flights, or substitute aircraft at any time, including after your booking is confirmed. GuzoGo will use reasonable efforts to notify you of schedule changes communicated to us by the airline, but we are not responsible for the airline’s schedule changes or for ensuring you reach your destination. You are responsible for checking your
flight status directly with the airline before traveling. Any rebooking, compensation, or refund for schedule changes is subject to the airline’s policies and applicable law.
Check-in: You are responsible for checking in for your flight on time and in accordance with the airline’s requirements. Check-in deadlines vary by airline and airport. GuzoGo is not responsible for any consequences of your failure to check in on time, including denied boarding.
Special Requests: Special requests (e.g., dietary meals, wheelchair assistance, unaccompanied minor service, pet transport) are subject to the airline’s policies and availability. GuzoGo may pass your request to the airline but cannot guarantee it will be accommodated. You should confirm any special requests directly with the airline.
Frequent Flyer Programs: GuzoGo does not guarantee that any flight booked through our Platform will be eligible for frequent flyer miles, points, or status credits. Eligibility is determined by the airline. You are responsible for checking with the airline regarding the eligibility of your booking for frequent flyer benefits.
Disclaimer: All accommodations displayed on our Platform including but not limited to hotels, motels, resorts, apartments, vacation rentals, hostels, guesthouses, bed and breakfasts, villas, and any other lodging type are offered and provided by third-party property owners, managers, or operators, NOT by GuzoGo. GuzoGo is an online travel agency and does not operate, own, manage, lease, or control any accommodations. We do not employ any hotel staff, set any hotel policies, or maintain any physical properties. We facilitate your booking with the
accommodation provider. Your contract for the accommodation is with the accommodation provider. GuzoGo’s role is limited to acting as an intermediary in the booking process.
Liability: GuzoGo is not liable for:
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The condition, cleanliness, safety, or suitability of the property.
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The quality of any services provided, including housekeeping, concierge, food and beverage, spa, or recreational services.
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Any act or omission of the accommodation provider, its staff, or its agents.
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Any injury, illness, loss, or damage suffered at or in connection with the property.
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Overbooking, walk policies, or relocation to a different property.
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Any difference between the property as described on our Platform and the actual property. Your sole recourse for any of the above is against the accommodation provider.
Star Ratings and Classifications: Star ratings, property classifications, guest review scores, and any other quality indicators displayed on our Platform are for informational purposes only. They are based on information provided by the accommodation provider, third-party rating organizations, or user reviews. GuzoGo does not independently verify these ratings and does not guarantee or warrant that any rating accurately reflects the quality, amenities, or condition of the property. The display of a rating does not constitute a recommendation or endorsement by GuzoGo.
Property Descriptions, Images, and Amenities: All property descriptions, photographs, images, amenity lists, and other property information displayed on our Platform are provided by the accommodation provider or a third party. GuzoGo does not create, verify, or guarantee the accuracy of this information. Actual amenities, room configurations, views, and conditions may differ from those described or
shown. You are encouraged to contact the accommodation provider directly to confirm any specific requirements.
Room Types and Configurations: Room types and configurations (e.g., bed type, room size, view, floor level) are provided by the accommodation provider. GuzoGo cannot guarantee that a specific room within a room type category will be assigned to you. Room assignments are at the discretion of the accommodation provider.
Check-in and Check-out: Check-in and check-out times are set by the accommodation provider and are displayed on our Platform were provided to us. You are responsible for arriving within the designated check-in period. If you expect to arrive outside of normal check-in hours, you must contact the accommodation provider directly to make arrangements. GuzoGo is not responsible for any inability to check in or for any charges associated with early or late check-in or check-out.
Additional Charges and Fees: The accommodation provider may charge you directly for additional services not included in your booking, including but not limited to:
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Resort fees, facility fees, or destination fees.
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Tourist taxes, occupancy taxes, or city taxes (which may be collected by the provider or by local government).
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Parking fees.
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Wi-Fi charges.
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Extra guest fees, extra bed fees, or crib fees.
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Pet fees.
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Cleaning fees (especially for vacation rentals).
These charges are determined by the accommodation provider and are outside GuzoGo’s control. You are responsible for paying these charges directly to the provider.
Special Requests and Preferences: Special requests (e.g., specific bedding, high floor, early check-in, late check-out, accessible room) are subject to the accommodation provider’s availability and policies. GuzoGo may pass your request to the provider but cannot guarantee it will be fulfilled. Special requests are not part of your confirmed booking unless explicitly confirmed by the provider.
Damage and Security Deposits: The accommodation provider may require a security deposit or hold on your Payment Instrument upon check-in to cover potential damages or incidental charges. You are responsible for any damage to the property during your stay and for settling all charges with the provider directly. GuzoGo is not a party to any damage claim between you and the provider.
Vacation Rentals and Alternative Accommodations: For vacation rentals, apartments, and similar properties, additional terms may apply, including:
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House rules set by the property owner (e.g., quiet hours, no smoking, no parties).
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Key collection and return procedures, which may involve third parties.
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Cleaning and garbage disposal requirements.
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Occupancy limits.
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Check-in instructions that may require advance coordination with the host.
You are responsible for reviewing and complying with all house rules and instructions provided by the host. GuzoGo is not responsible for any issues arising from your failure to do so.
Loyalty Programs: Hotel loyalty program benefits (e.g., points, status recognition, upgrades) are determined by the accommodation provider or hotel group. GuzoGo does not guarantee that any booking
made through our Platform will be eligible for hotel loyalty program benefits. You should check with the provider regarding eligibility.
Disclaimer: All activities, tours, experiences, attractions, tickets, and events displayed on our Platform are offered and provided by third-party tour operators, activity providers, attraction operators, event organizers, and ticketing companies, NOT by GuzoGo. GuzoGo is an online travel agency and does not operate, conduct, guide, host, or lead any activities or tours. We do not own, lease, or maintain any equipment, vehicles, or facilities used in connection with any activity. We connect you with these operators. Your contract for the activity or tour is with the tour operator or activity provider. GuzoGo’s role is limited to facilitating the booking.
Liability: GuzoGo is not liable for:
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The safety, quality, or delivery of the activity, tour, or experience.
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Any act or omission of the operator, its staff, guides, agents, or contractors.
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Any personal injury, death, property damage, or other loss arising from or in connection with the activity.
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Any cancellation, postponement, or alteration of the activity by the operator.
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The accuracy of any activity description, difficulty level, duration, or inclusion list.
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Equipment failure or malfunction.
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Weather or environmental conditions affecting the activity.
You participate in all activities entirely at your own risk. Your sole recourse for any of the above is against the activity provider.
Assumption of Risk:
Many activities and tours involve inherent risks, including but not limited to physical exertion, risk of injury, exposure to natural elements, and risks associated with transportation. By booking an activity, you acknowledge that you are aware of these risks and voluntarily assume them. You are responsible for assessing whether an activity is suitable for your fitness level, health condition, and experience. If you have any concerns, you must contact the operator directly before booking.
Health and Fitness Requirements: Some activities may have specific health, fitness, age, weight, height, or ability requirements. These are set by the operator and may be displayed on our Platform when provided to us. You are responsible for reviewing these requirements before booking and for ensuring that you and all members of your party meet them. The operator may refuse participation to any person who does not meet the requirements, and GuzoGo is not liable for any refusal or any costs incurred as a result.
Waivers and Releases: The operator may require you to sign a waiver, release, or assumption of risk agreement before participating in the activity. You are responsible for reviewing and signing any such document. GuzoGo is not a party to any such agreement.
What’s Included/Excluded The inclusions and exclusions of each activity (e.g., meals, transportation, equipment, entrance fees) are determined by the operator and displayed on our Platform based on information provided by the operator. GuzoGo does not guarantee that all inclusions will be provided as described. Any dispute regarding what was included must be resolved with the operator directly.
Meeting Points and Times:
The operator sets the meeting point, start time, and duration of the activity. You are responsible for arriving at the designated meeting point on time. If you arrive late or miss the activity, the operator may refuse participation, and you may not be entitled to a refund. GuzoGo is not responsible for any costs or consequences of your late arrival or failure to find the meeting point.
Vouchers and Tickets: After booking, you may receive a voucher or e-ticket that you must present to the operator. You are responsible for ensuring you have the correct voucher and any required identification. GuzoGo is not responsible if you fail to present a valid voucher.
Weather and Cancellations by Operator: Outdoor activities are subject to weather conditions. The operator may cancel, reschedule, or alter an activity due to weather or other circumstances. Any refund or rescheduling in such cases is subject to the operator’s policy. GuzoGo is not responsible for any costs incurred due to weather-related cancellations, including travel and accommodation costs.
Accessibility: If you require accessibility accommodations for an activity, you must contact the operator directly to confirm availability and make arrangements. GuzoGo cannot guarantee the accessibility of any activity or tour.
Technology Platform Ownership and Role GuzoGo Taxi is a technology platform owned, developed, and operated by Solget Travel PLC. We provide the digital infrastructure, software, matching algorithms, mobile applications, payment processing technology, safety features, and operational tools that enable
Passengers seeking transportation to be matched with independent third-party Drivers. Solget Travel PLC is the technology provider and platform operator for GuzoGo Taxi.
Independent Contractor Relationship GuzoGo does not provide transportation services, nor does it function as a transportation carrier, taxi operator, or public transportation provider. All Transportation Services are offered and provided by independent third-party Drivers, NOT by GuzoGo. Drivers are independent contractors who operate their own businesses and use their own vehicles. They are not agents, franchisees, partners, joint venturers, or employees of Solget Travel PLC or GuzoGo. GuzoGo has no control over the quality, timing, legality, or any other aspect of the Transportation Services provided by Drivers. When a Passenger accepts a ride request, a direct contractual and service relationship is formed between that Passenger and the Driver. Solget Travel PLC and GuzoGo are not parties to this agreement. The Driver is solely responsible for any obligations or liabilities to Passengers or third parties that arise from the provision of the Transportation Services.
User Types. The GuzoGo Taxi Platform serves various user types:
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Passengers: individuals using the Platform for personal transportation;
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Drivers: independent contractors providing Transportation Services;
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Corporate Users: businesses using a dedicated B2B portal to manage employee travel with centralized billing and expense tracking;
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Third-Party Bookers: users (e.g., hotel staff, family members) who can book, track, and pay for rides on behalf of other individuals via a unique PNR (Passenger Name Record) code system; and
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Call-Center Users: individuals without smartphones or data access who can book rides by calling a dedicated dispatch phone number.
Booking and Matching Process As a Passenger, you can request a ride by entering pickup and destination locations. The Platform will provide an estimated fare and connect you with available Drivers. The Platform incorporates advanced features:
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Gender-Based Matching: to enhance safety, female Passengers have the option to request or filter for verified female Drivers;
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Bidding and Selection Engine: a transparent interface allowing Drivers and Passengers to exchange customized price quotes, enabling you to evaluate Drivers based on fare, vehicle type, rating, and estimated arrival time before accepting a ride;
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Advance Scheduling: you can pre-book rides for a future date and time; and
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Shared Rides (Route Pooling): the Platform facilitates route pooling, allowing multiple Passengers traveling along similar routes to share a single vehicle and split the fare.
Disclaimer All travel packages (e.g., flight + hotel, hotel + tour etc..) displayed on our Platform are combinations of individual Travel Products offered and provided by independent third-party Travel Suppliers, NOT by GuzoGo. GuzoGo is an online travel agency and does not create, operate, or manage any packages. Our role is limited to facilitating the booking of the individual components of the package from their respective Travel Suppliers in a single transaction. Your contract for each component of the package is with the relevant Travel Supplier.
Liability. GuzoGo is not liable for the acts, errors, omissions, or negligence of any of the Travel Suppliers whose products are included in a package. We are not responsible for any failure in the delivery, quality, or safety of any component of the package. Any claim you may have regarding a
component of a package (e.g., a flight delay, a hotel issue) must be directed to the specific Travel Supplier responsible for that component. The failure of one Travel Supplier to provide their service does not obligate other Travel Suppliers in the package to provide refunds or make changes.
Separate Terms and Conditions Each component of a package is subject to the terms and conditions of its respective Travel Supplier. By booking a package, you agree to the separate Travel Supplier Terms for each component, including their policies on cancellations, changes, baggage, and check-in. GuzoGo is not responsible for any conflicts between the terms of different Travel Suppliers.
Changes and Cancellations If you wish to change or cancel a package booking, you will be subject to the cancellation and change policies of each individual Travel Supplier. A change or cancellation of one component may not automatically apply to other components. Fees from multiple Travel Suppliers, in addition to any administrative fees from GuzoGo, may apply.
Information Accuracy All information regarding package components, including prices, availability, and descriptions, is provided by the Travel Suppliers. GuzoGo does not guarantee the accuracy of this information and is not responsible for any discrepancies.
Disclaimer: Any other travel-related products or services available on our Platform are offered and provided by the relevant independent Travel Suppliers, NOT by GuzoGo. GuzoGo is an online travel agency and does not provide any such products or services. Your contract is with the Travel Supplier, who is solely responsible for providing the service.
If we offer a rewards program, the following terms apply:
Eligibility: You must have a verified Account and be 18 years or older.
Earning and Spending: Rewards are earned and spent according to the rules of the specific promotion.
No Cash Value: Rewards have no cash value and are non-transferable.
Expiration: Rewards may expire.
Forfeiture: We may forfeit your Rewards if you engage in fraud, abuse, or violate these Terms and We reserve the right to audit your Account.
All content, software, text, images, trademarks, and service marks on the Platform are the property of Solget Travel PLC or our licensors and are protected by copyright and intellectual property laws. You may not copy, reproduce, transmit, or otherwise use this intellectual property without our express written permission.
Our Platform may contain links to websites operated by parties other than GuzoGo. These links are provided for your reference only. We do not control these websites and are not responsible for their content or privacy practices. The inclusion of links does not imply any endorsement.
Our Privacy Policy explains how we collect, use, and protect your personal data. By using our Platform, you consent to the processing of your data as described in these policies. You acknowledge that we must share your booking information with the relevant Travel Supplier to facilitate your booking.
Accessibility: For information regarding the accessibility of a specific Travel Experience, you must contact the Travel Supplier directly. GuzoGo cannot guarantee the accessibility of any third-party service.
Insurance: Travel insurance may be offered by a third party on our Platform. If you purchase it, your contract is with the insurance provider, and you are subject to their policy terms.
We reserve the right to take any of the following actions at our sole discretion, without prior notice: suspend or cancel your bookings, revoke your Rewards, block your Account, or deny you access to our Platform if we believe you have breached these Terms or engaged in fraudulent or abusive activity.
General: Nothing in these Terms is intended to limit or exclude our liability for death or personal injury caused by our negligence, for our fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by applicable law.
WE ARE NOT LIABLE FOR TRAVEL SUPPLIER ACTIONS: As an online travel agency, GuzoGo shall not be liable for the acts, errors, omissions, representations, warranties, breaches, or negligence of ANY Travel Supplier. We are not liable for any personal injuries, death, property damage, or other damages or expenses resulting from any Travel Product or Travel Experience booked through our Platform. This includes, but is not limited to, damages arising from airline cancellations, hotel overbooking, tour operator negligence, transportation accidents, delays, or any other failure by a Travel Supplier to perform its services. Your sole recourse for such claims is against the Travel Supplier.
NO LIABILITY FOR PLATFORM CONTENT: We are not liable for any inaccuracies, errors, or omissions in the Content provided by Travel Suppliers or other third parties on our Platform.
NO LIABILITY FOR EVENTS BEYOND OUR CONTROL: We will not be liable for any failure or delay in performance due in whole or in part to any cause beyond our reasonable control.
MAXIMUM LIABILITY: To the fullest extent permitted by law, our maximum aggregate liability to you for any and all claims arising from or related to your use of the Platform is limited to the amount you paid to GuzoGo for the specific booking related to your claim (which excludes any amounts paid for the Travel Product itself).
NO THIRD-PARTY BENEFICIARY RIGHTS: These Terms do not create any rights for third parties, other than the relevant Travel Supplier who is the beneficiary of your direct booking contract.
You agree to defend, indemnify, and hold harmless Solget Travel PLC and its affiliates, officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind, including reasonable legal fees, brought by third parties as a result of:
your breach of these Terms;
your violation of any law or the rights of a third party; or
your use of this Platform.
Governing Law:
These Terms and any dispute arising out of them shall be governed by and construed in accordance with the laws of the Federal Democratic Republic of Ethiopia.
Informal Resolution: We are committed to customer satisfaction. If you have a dispute, please contact our Customer Service first to allow us an opportunity to resolve it.
Formal Dispute Resolution: Any dispute arising out of or in connection with these Terms shall be governed by the laws of the Federal Democratic Republic of Ethiopia. The parties agree to first attempt to resolve any dispute amicably. If amicable resolution fails, the dispute shall be submitted to the competent courts of Ethiopia.
Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
Severability: If any provision of these Terms is found to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions will not be affected.
No Waiver: Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
Entire Agreement: These Terms constitute the entire agreement between you and GuzoGo regarding the Platform and supersede all prior agreements.
Changes to Terms:
We may modify these Terms at any time. We will post the revised Terms on the Platform and update the contents in it. Your continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of the changes.
If you have any questions about these Terms, please contact us at: Solget Travel PLC Email: contact@guzogo.com Address: Addis Ababa, Bole Sub city Woreda 02 House no 504/ቀ1 Last Updated: 8/15/2026
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